The U.S. Patent and Trademark Office will be offering the next webinar in its Patent Quality Chat webinar series from 12:00 to 1:00 pm (ET) on December 11, 2018. In the latest webinar, entitled "Customer Perceptions of Patent Quality and New Customer Experience (CX) Initiative," Marty Rater, Chief Statistician for Patent Quality; Michael Easdale, Statistician, Office of Patent Quality Assurance (OPQA); and David Fitzpatrick, Statistician, Office of Patent Quality Assurance (OPQA) will discuss how the USPTO measures and monitors customer perceptions of patent examination quality, and about the Office’s new initiative related to customer experience. The panel will also discuss the most recent findings from the semi-annual external quality survey and how that information is used in conjunction with the Office’s internal quality review program.
Additional information regarding this webinar, including instructions for viewing the webinar, can be found here.
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